Return policy

If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy for information on returns, exchanges, and refunds.

Return Eligibility:

  1. Unworn Items: To be eligible for a return, items must be unworn, unused, and in their original condition.

  2. Original Packaging: Items must be returned in the original packaging with all tags and labels intact.

  3. Receipt or Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process:

  1. Initiate Return: Contact our customer support team at [email protected] or (+1) 303-742-6760 to initiate the return process.

  2. Provide Information: Please provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to return the item(s).

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

Refund Processing:

Refunds will be processed once the returned items are received and inspected. Please allow 3-5 business days for the refund to be credited to your original payment method.

Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us:

If you have any questions or concerns regarding our return policy, please contact us:

  • Email: info@mattiej.com
  • Phone: (+1) 303-742-6760
  • Address: 651 N Broad St, Suite 201, in the city of Middletown, 19709